Soulara

Soulara Help Centre

We value your time and convenience, so we have implemented a feature that allows you to track your order in real-time. 
The night before your scheduled delivery, you will get a text message from us with a link to a live ETA tracker. You can click on this link anytime to see the estimated arrival time of your order.
 This way, you can plan your day accordingly and avoid any delays or hassles.

How can I track my order?

Updating your payment information is a breeze! Just follow these simple steps:
Log in to our website using your credentials.
Select Manage Subscription from the panel on the right-hand side
Select Address & Payment Details
Select Edit for the Payment Method to be updated.
We willl email you a link to edit your payment details. 
With these quick steps, you can easily ensure that your payment information is up to date, allowing for a smooth and uninterrupted Soulara experience.

I need to update my payment information

We're so happy to have you back! To enjoy our tasty and nutritious plant-based meals again, please follow these simple steps to resume your subscription:
Log in with your email and password
Click on Our Menu in the header of the webpage
Pick the meal you want to order and click on Add To Cart
OR 
You can also choose from our Medium or Large Meals Bundles. These bundles offer 7 to 24 meals per week. 
Select the bundle that works best for you and add it to your Shopping Cart
Finish Checkout to confirm your order.  
Thank you for choosing Soulara!

I’d like to reactivate my subscription

If you need to skip a delivery, you can easily do so by following these steps:
Log into your account
Select Manage Subscription from the panel on the right-hand side
Choose View Your Next Order 
Click on Skip
To undo a Skip, simply follow steps 1 to 3 and click on Unskip.

How do I skip my delivery for next week?

To see your account credits, go to the Manage Subscription after logging in. Select Address & Payment details from the panel on the right-hand side. Select Manage Payment Methods to view your current balance.

How do I see credits on my account?

Our team is working hard to get your order ready for dispatch. We appreciate your patience and understanding during this process.

Feel free to reach out if you have any questions or if there's anything else we can assist you with

I'd like to manage my subscription

How can I track my order?

I need to update my payment information

I’d like to reactivate my subscription

How do I skip my delivery for next week?

How do I see credits on my account?

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