At Soulara, we believe in providing excellent customer service and handling refund requests on a case-by-case basis. We understand there may be situations where refunds are necessary, and we are committed to addressing them with care and understandin

At Soulara, we believe in providing excellent customer service and handling refund requests on a case-by-case basis. We understand there may be situations where refunds are necessary, and we are committed to addressing them with care and understanding.However, we kindly ask for your understanding that we do not offer refunds for change of mind. As our meals are freshly prepared and tailored to your specific order, we cannot accept returns or provide refunds solely based on a change of preference.Our team is always here to assist you, and if you have any concerns or questions about your order, please feel free to reach out to us at support@soulara.com.au. We are dedicated to ensuring your satisfaction and will do our best to address any issues or inquiries you may have.

What is your refund policy?

Unfortunately, we do not offer our customers a money-back guarantee. However, we are committed to providing you with the best service possible. If you encounter any problems with your meals, please reach out to our support team at support@soulara.com

Unfortunately, we do not offer our customers a money-back guarantee.&#xA0;However, we are committed to providing you with the best service possible. If you encounter any problems with your meals, please reach out to our support team at <a data-fr-linked="true" href="mailto:support@soulara.com.au">support@soulara.com.au</a> or visit our live chat on our website <a data-fr-linked="true" href="https://www.soulara.com.au/">https://www.soulara.com.au/</a>. They will be happy to help you resolve any issues.

Do you have a money-back guarantee?

Soulara

Refunds

How To Cancel A Subscription?

Dashboard Tutorials

What is Soulara?

How do I join Soulara?

How does Soulara work?

Can I order just one delivery of meals and nothing more?

Do I have a deadline for making changes to my next order?

Is Soulara a subscription?

Can I change or cancel my Soulara plan anytime? No commitment required.

How do I order a box?

Can I customise my meal plan?

What is the Dashboard?

Getting Started

How do I update my personal information?

Why have I been charged for my second box before receiving my first?

How do I unsubscribe from your mailing list?

I’d like to rejoin Soulara and reactivate my subscription. How do I do this?

How do I skip my delivery for next week?

Help, I forgot my password!

How do I log into my Soulara dashboard?

Manage Your Subscription

How do I confirm my direct debit has been processed?

I had an unsuccessful payment and still want my delivery, can you process it for me?

How do I update my payment information?

My account has already been direct debited but I want to cancel. Can you arrange this?

How do the Soulara payment schedules work?

Do you send receipts?

How can I access my payment history?

Why is there a 50c charge to my account from Soulara?

Where do you securely store your payment information?

Payments

Why has my cutoff time changed?

Cutoff Times

Do you have breakfast options?

Can I order the same meals every week?

How frequently do you update your menu?

I picked a meal in my planner but received something else instead. Why did this happen?

How do I change the number of meals I order per week?

Do you offer customised plans?

What sizes are your meals offered in?

Meal Plans

How do I know which meal plan to order?

Why are Soulara meals healthy?

How to Meet Your Protein Needs with Soulara?

Are Soulara meal plans suitable for weight loss?

How do I heat up my meals?

Can I heat my meals up in the oven?

Are your meals vegan?

Where do your ingredients come from?

I can’t find the nutritional content, where can I see the values of each meal?

Are all your meals Halal?

Do your meals contain gluten?

Are your meals with no added gluten soy sauce safe for coeliacs?

How do you work out the 6-7 day expiration date?

How can I give feedback on my meals?

I have allergies, do your meals accommodate this?

Meals and Ingredients

Where is my box packed?

How to dispose of the packaging after storing your meals?

How does my food stay cool during shipping?

Packaging

What if I’m not home when my Soulara box is delivered?

How do I know if Soulara delivers to my postcode?

What’s in your delivery?

Why can you deliver to my work but not my residential address?

What time of the day will I receive my meals?

Do you deliver to P.O. boxes?

Do you offer any pick-up options?

How much will delivery cost?

How do I change my delivery address?

What do I do if my delivery arrives outside the 7am to 6pm delivery window?

Why has my delivery day changed?

How do I track my order?

Is my delivery date permanent or can it be changed?

Can I change my delivery time?

Deliveries

How do I store my Soulara meals?

How long can I store my Soulara meals for?

Storage

How do I see credits on my account?

How do I use a promo code?

If I have a family member or friend who I think might like Soulara, how do I refer them?If I have a family member or friend who I think might like Soulara, how do I refer them?