I had an unsuccessful payment and still want my delivery, can you process it for me?Updated 7 months ago

At Soulara, we understand that payment failures can occur due to various reasons, and we want to make the process as seamless as possible for our valued customers.

If there's a payment failure for your Soulara subscription, rest assured that we promptly notify you via email to help you resolve the issue.

For customers in regions with a cutoff the following day, your best option will be to update your payment details and select an alternative delivery day if available. For customers with a single cutoff per region, you may need to wait until the next cutoff. Please note that we are actively working on a solution to provide more flexibility in this regard. We apologise for any inconvenience this may cause.

If you have any questions or concerns about your payment or order, please feel free to reach out to us at [email protected]. We are here to assist you and ensure a smooth and satisfying Soulara experience.