Payments

How do I confirm my direct debit has been processed?

To verify that your payment has gone through and your Soulara meals are on their way to you, you can access your account here and select Order History from the panel on the right-hand side to view your previous orders and associated payments.

I had an unsuccessful payment and still want my delivery, can you process it for me?

At Soulara, we understand that payment failures can occur due to various reasons, and we want to make the process as seamless as possible for our valued customers. If there's a payment failure for your Soulara subscription, rest assured that we promp

How do I update my payment information?

Updating your payment information is a breeze! Just follow these simple steps:. With these quick steps, you can easily ensure that your payment information is up to date, allowing for a smooth and uninterrupted Soulara experience. If you have any que

My account has already been direct debited but I want to cancel. Can you arrange this?

As a subscription-based service, we value transparency and clarity in our subscription process. This helps us deliver a high-quality service to our loyal customers. Your subscription consists of an initial payment followed by recurring weekly payment

How do the Soulara payment schedules work?

Your payment schedule is aligned with your weekly cut-off date, which is when we process your payment and start the production cycle to create your plant-powered Soulara meals. This payment schedule allows our kitchen to order fresh ingredients and p

Do you send receipts?

If you would like to receive a receipt, please reach out to our customer service team at [email protected] or use our live chat on our website https://www.soulara.com.au/. We will be happy to email you a receipt as soon as possible.

How can I access my payment history?

To view your previous transactions and the associated payment details, you need to sign in to your account and choose Order History from the panel on the right-hand side. There you can see a list of your past orders and the payments you made for them

Why is there a 50c charge to my account from Soulara?

Please be advised that a 50c surcharge may appear on your account statement. This is a standard procedure for when you make a purchase with us using account credits. The surcharge will be refunded to your account as soon as the verification is comple

Where do you securely store your payment information?

We partner with Stripe, a reputable third-party payment company, to process all our payment information. Stripe employs robust security measures to protect your data, such as AES encryption (all card numbers are encrypted on disk with AES-256, decryp