Payments

How do I confirm my direct debit has been processed?

Once your payment is processed and your order confirmed, you will receive an email confirmation detailing your order, including payment information and answers to frequently asked questions. To view your order history, log into your account and selec

I had an unsuccessful payment and still want my delivery, can you process it for me?

At Soulara, we aim to handle payment issues efficiently for our customers. If a payment failure occurs, we'll notify you via email to quickly resolve the matter. For those who miss the payment cutoff but are in areas with multiple cutoff options, we

How do I update my payment information?

Updating your payment details with Soulara is straightforward:. This process ensures your Soulara experience remains smooth. If you need any assistance, don't hesitate to contact our support team at [email protected]. We're here to help!

My account has already been direct debited but I want to cancel. Can you arrange this?

At Soulara, we prioritize clear communication in our subscription process to ensure a seamless experience. We send reminder emails 48 hours before your weekly deadline, enabling you to make any necessary adjustments to your subscription. You can canc

How do the Soulara payment schedules work?

Your payment is scheduled to be processed 48 hours before your weekly cutoff date. To view your upcoming orders, please log in to your customer dashboard.

Do you send receipts?

If you need a receipt for your transaction, please contact our customer service team at [email protected] or use the live chat on our website at https://www.soulara.com.au/. We will be happy to provide you with a receipt via email as quickly as

Where do you securely store your payment information?

We use Recharge, a trusted third-party payment processor, to handle all transactions. Recharge prioritises security, using AES encryption and maintaining an isolated infrastructure to safeguard your sensitive information.