Soulara

As a subscription-based service, we value transparency and clarity in our subscription process. This helps us deliver a high-quality service to our loyal customers.Your subscription consists of an initial payment followed by recurring weekly payments. If you do not pause your account before the weekly deadline, please note that we will automatically charge your account and prepare your meals for delivery on the scheduled day.We also send reminder emails on the day before your weekly deadline to help you manage your subscription effectively and make any changes if needed.If you are unable to enjoy your Soulara meals for a certain week, we are happy to offer you a store credit for the unwanted order. However, please be aware that once your direct debit has been used to purchase fresh ingredients for those meals, we are unable to provide refunds.If you want to cancel your order and receive store credit, our friendly support team is here to help you. Simply contact us at <a data-fr-linked="true" href="mailto:support@soulara.com.au">support@soulara.com.au</a> or visit our live chat on our website at <a data-fr-linked="true" href="https://www.soulara.com.au/">https://www.soulara.com.au/</a>. We are always ready to ensure your Soulara experience is smooth and satisfying.

As a subscription-based service, we value transparency and clarity in our subscription process. This helps us deliver a high-quality service to our loyal customers. Your subscription consists of an initial payment followed by recurring weekly payment

My account has already been direct debited but I want to cancel. Can you arrange this?

Payments

How To Cancel A Subscription?

Dashboard Tutorials

What is Soulara?

How do I join Soulara?

How does Soulara work?

Can I order just one delivery of meals and nothing more?

Do I have a deadline for making changes to my next order?

Is Soulara a subscription?

Can I change or cancel my Soulara plan anytime? No commitment required.

How do I order a box?

Can I customise my meal plan?

What is the Dashboard?

Getting Started

How do I update my personal information?

Why have I been charged for my second box before receiving my first?

How do I unsubscribe from your mailing list?

I’d like to rejoin Soulara and reactivate my subscription. How do I do this?

How do I skip my delivery for next week?

Help, I forgot my password!

How do I log into my Soulara dashboard?

Manage Your Subscription

How do I confirm my direct debit has been processed?

I had an unsuccessful payment and still want my delivery, can you process it for me?

How do I update my payment information?

How do the Soulara payment schedules work?

Do you send receipts?

How can I access my payment history?

Why is there a 50c charge to my account from Soulara?

Where do you securely store your payment information?

Why has my cutoff time changed?

Cutoff Times

Do you have breakfast options?

Can I order the same meals every week?

How frequently do you update your menu?

I picked a meal in my planner but received something else instead. Why did this happen?

How do I change the number of meals I order per week?

Do you offer customised plans?

What sizes are your meals offered in?

Meal Plans

How do I know which meal plan to order?

Why are Soulara meals healthy?

How to Meet Your Protein Needs with Soulara?

Are Soulara meal plans suitable for weight loss?

How do I heat up my meals?

Can I heat my meals up in the oven?

Are your meals vegan?

Where do your ingredients come from?

I can’t find the nutritional content, where can I see the values of each meal?

Are all your meals Halal?

Do your meals contain gluten?

Are your meals with no added gluten soy sauce safe for coeliacs?

How do you work out the 6-7 day expiration date?

How can I give feedback on my meals?

I have allergies, do your meals accommodate this?

Meals and Ingredients

Where is my box packed?

How to dispose of the packaging after storing your meals?

How does my food stay cool during shipping?

Packaging

What if I’m not home when my Soulara box is delivered?

How do I know if Soulara delivers to my postcode?

What’s in your delivery?

Why can you deliver to my work but not my residential address?

What time of the day will I receive my meals?

Do you deliver to P.O. boxes?

Do you offer any pick-up options?

How much will delivery cost?

How do I change my delivery address?

What do I do if my delivery arrives outside the 7am to 6pm delivery window?

Why has my delivery day changed?

How do I track my order?

Is my delivery date permanent or can it be changed?

Can I change my delivery time?

Deliveries

How do I store my Soulara meals?

How long can I store my Soulara meals for?

Storage

What is your refund policy?

Do you have a money-back guarantee?

Refunds

How do I see credits on my account?

How do I use a promo code?

If I have a family member or friend who I think might like Soulara, how do I refer them?If I have a family member or friend who I think might like Soulara, how do I refer them?

My account has already been direct debited but I want to cancel. Can you arrange this?Updated 9 months ago