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Why have I been charged for my second box before receiving my first?Updated 13 days ago

Some customers may experience a longer delivery window of 8 or 9 days due to the distance and logistics involved. This means that there is a gap of 8 or 9 days between the order cutoff and the delivery date. However, Soulara's subscription payment is set to renew every 7 days by default. This means that customers in those areas may be charged for their second order before they receive their first one. 

If you want to try Soulara without paying for your second order, you can easily skip your next order through Manage Subscription in your account Dashboard before the cutoff date.


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