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Manage Your Subscription

How do I update my personal information?

To update your address, contact, and payment information, please follow these steps:. From here, you can update your name and contact information, and manage your addresses and payment methods.

Why have I been charged for my second box before receiving my first?

Some customers may experience a longer delivery window of 8 or 9 days due to the distance and logistics involved. This means that there is a gap of 8 or 9 days between the order cutoff and the delivery date. However, Soulara's subscription payment is

How do I unsubscribe from your mailing list?

If you no longer wish to receive our emails, you can easily opt out of our communication list. Simply scroll down to the end of any email from us and locate the 'Unsubscribe' button. Once you click on it, you will be automatically removed from our ma

I’d like to rejoin Soulara and reactivate my subscription. How do I do this?

Welcome back to Soulara! To reactivate your subscription,. Alternatively, you can start a new subscription by,. Thank you for choosing Soulara!

How do I skip my delivery for next week?

If you need to skip a delivery, you can easily do so by following these steps:. To undo a Skip, simply follow steps 1 to 3 and click on Unskip.

Help, I forgot my password!

Click here to reset your password. Enter the email address you used to create your account and select Submit. We will send you an email to reset your password. If you encounter any difficulties or require additional support, please feel free to reach

How do I log into my Soulara dashboard?

To access your dashboard, please follow these steps: