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What if I’m not home when my Soulara box is delivered?

We recognise that our customers often have busy schedules and may not be home for deliveries. To accommodate this, our couriers will notify you and provide proof of delivery as soon as your order is dropped off. They will either follow your specified

How do I know if Soulara delivers to my postcode?

We are pleased to announce that we have expanded our delivery service to cover most urban areas across the country. To verify that your location is within our delivery range, please enter your postcode in our Delivery Check tool online.

What’s in your delivery?

Your weekly Soulara meals arrive in a sturdy, 100% recyclable brown box with an insulating silver lining. Depending on your order size, the box includes one or two ice packs filled with a water-soluble gel that can be safely drained and disposed of.

Why can you deliver to my work but not my residential address?

We aim to deliver across most locations in Australia, although certain postcodes may be outside our courier's reach. If your home is outside our delivery area, consider having your meals delivered to your workplace, provided it falls within our netwo

What time of the day will I receive my meals?

We aim to deliver your meals between 8 am and 6 pm. You will receive a text message at 8 pm with a tracking link the evening before your delivery day. Please note that actual delivery times can vary based on the courier's load and schedule in your ar

Do you deliver to P.O. boxes?

We regret to inform you that our delivery service is unable to deliver to P.O. boxes. This is due to the size and weight of our meal boxes. We apologise for any inconvenience this may cause you and we appreciate your understanding and cooperation.

Do you offer any pick-up options?

We're unable to offer a pick-up option. We recommend using our delivery service or arranging for someone within our delivery area to receive your meals. We appreciate your understanding and cooperation.

How does my food stay cool during shipping?

Our Soulara packaging is engineered to preserve the quality of your meals during shipment and ensure freshness for 8 to 12 hours after delivery. We use a silver insulating bag and ice packs to maintain optimal temperature and prevent spoilage. Our bo

How much will delivery cost?

We are dedicated to providing excellent service, which includes timely and efficient meal deliveries. Our delivery fee is a standard $15, regardless of your location, and is determined during checkout. Enjoy free delivery for orders with a net value

How do I change my delivery address?

To update your delivery address for future orders, please follow these steps:. These changes will affect your next order. For updates to an existing order after the cutoff date, please contact our support team at [email protected] or chat with u

What do I do if my delivery arrives outside the 8am to 6pm delivery window?

We work with third-party couriers to deliver your order between 8 am to 6 pm. You can track your order live with the ETA link we send you. If you experience any delay or receive your order outside this time frame, please reach out to us at support@so

Why has my delivery day changed?

While we always aim for consistency, there are instances when your delivery day may change. These changes can occur due to:. For changes due to weather or traffic, we will inform you in advance. For updates to your address or courier-related issues,

How do I track my order?

We value your time and have added a feature for tracking your order within a 4-hour window. The night before your delivery, we'll send a text message with a link to a live ETA tracker. By clicking on this link, you can monitor the estimated arrival t

Is my delivery date permanent or can it be changed?

The delivery dates offered in your postcode are permanent unless our third-party courier provides us with additional delivery options for your area.

Can I change my delivery time?

We regret to inform you that we are unable to accommodate your request for a specific delivery time. Our delivery service is outsourced to a reputable company that optimises its routes to ensure timely and efficient delivery for all our customers. Ho