We understand that our Soulara customers have busy schedules and may not be at home when their deliveries arrive. That's why we have arranged for our couriers to notify you and send you proof of delivery as soon as they drop off your order. They will
We are pleased to announce that we have expanded our delivery service to cover most urban areas across the country. To verify that your location is within our delivery range, please enter your post code in our Delivery Check tool online.
Your Soulara weekly meals are delivered in a sturdy brown box that is made of 100% recyclable materials. The box contains a silver lining that provides insulation. You will also find one or two ice packs in the box, depending on the size of your orde
We strive to provide our service to most locations across Australia, but some addresses may fall outside the range of our couriers. This depends on the postcode of the delivery destination. If your home address is not within our delivery area, you ma
We are committed to delivering your meals between 7 am - 6 pm. The night before the delivery day, you will receive a text message at 8 pm with an estimated time of arrival and a tracking code. Please understand that the delivery time of your meals ma
We regret to inform you that our delivery service is unable to deliver to P.O. boxes. This is due to the size and weight of our meal boxes. We apologise for any inconvenience this may cause you and we appreciate your understanding and cooperation.
We regret to inform you that we cannot accommodate your request to pick up from our depot. Our depot is a busy and hazardous work environment that is not suitable for visitors. We kindly ask you to use our delivery service instead or to arrange for s
Our Soulara packaging is engineered to preserve the quality of your meals during shipment and ensure freshness for 8 to 12 hours after delivery. We use a silver insulating bag and ice packs to maintain optimal temperature and prevent spoilage. Our bo
We strive to provide you with the best service possible, and that includes delivering your meals in a timely and efficient manner. The delivery fee depends on your location and will be determined at the checkout stage. You will pay the same amount fo
To update your delivery address, please follow these simple steps:. These changes will apply to your next order, but if you need to update your delivery address for an existing order past the cutoff date, please reach out to our support team at suppo
We work with third-party couriers to deliver your order between 7 am to 6 pm. You can track your order live with the ETA link we send you. If you experience any delay or receive your order outside this time frame, please reach out to us at support@so
Occasionally, your scheduled delivery day might vary. We strive to prevent this from occurring, but there are two main causes for it:. Whenever there is a variation in the delivery day (except if you have updated postcodes), we will inform you well a
We value your time and convenience, so we have implemented a feature that allows you to track your order in real-time. The night before your scheduled delivery, you will get a text message from us with a link to a live ETA tracker. You can click on t
The delivery dates offered in your postcode are permanent unless our third-party courier provides us with additional delivery options for your area.
We regret to inform you that we are unable to accommodate your request for a specific delivery time. Our delivery service is outsourced to a reputable company that optimises its routes to ensure timely and efficient delivery for all our customers. Ho