Our Sydney-based kitchen is where we craft and cook all our meals, and where we pack your Soulara box with care and attention.

Our Sydney-based kitchen is where we craft and cook all our meals, and where we pack your Soulara box with care and attention.

Where is my box packed?

We regret to inform you that our courier company does not offer the option of collecting the packaging materials after delivery, as much as we would appreciate this service. This is to avoid the risk of cross-contamination of different foods. However

We regret to inform you that our courier company does not offer the option of collecting the packaging materials after delivery, as much as we would appreciate this service. This is to avoid the risk of cross-contamination of different foods. However, you can recycle Soulara packaging, and we advise our customers to follow these steps:<ul><li style="font-size: 16px;">All our meal containers are recyclable with your regular plastic recycling. Please rinse them well before placing them in the recycling bin.</li><li style="font-size: 16px;">The silver bags that contain your meals can be recycled in a soft plastics bin.</li><li style="font-size: 16px;">The gel in the ice packs is non-toxic and water-soluble, so it can be safely disposed of in the sink or in a garden bed. If you choose to pour it down the drain, we recommend using some hot water afterwards to ensure it drains properly.</li><li style="font-size: 16px;">The plastic part of the ice packs can be recycled with your regular plastic recycling.</li><li style="font-size: 16px;">The cardboard boxes that your Soulara meals arrive in are 100% recyclable! Simply fold them and put them in the recycling bin.</li></ul>

How to dispose of the packaging after storing your meals?

Our Soulara packaging is engineered to ensure shipment quality and food safety for 8 to 12 hours after delivery by using a silver insulating bag and ice packs. The boxes are stored and transported in cooling facilities before delivery to preserve the

Our Soulara packaging is engineered to ensure shipment quality and food safety for 8 to 12 hours after delivery by using a silver insulating bag and ice packs. The boxes are stored and transported in cooling facilities before delivery to preserve the freshness and taste of the meals.

How does my food stay cool during shipping?

Soulara

Packaging

How To Cancel A Subscription?

Dashboard Tutorials

What is Soulara?

How do I join Soulara?

How does Soulara work?

Can I order just one delivery of meals and nothing more?

Do I have a deadline for making changes to my next order?

Is Soulara a subscription?

Can I change or cancel my Soulara plan anytime? No commitment required.

How do I order a box?

Can I customise my meal plan?

What is the Dashboard?

Getting Started

How do I update my personal information?

Why have I been charged for my second box before receiving my first?

How do I unsubscribe from your mailing list?

I’d like to rejoin Soulara and reactivate my subscription. How do I do this?

How do I skip my delivery for next week?

Help, I forgot my password!

How do I log into my Soulara dashboard?

Manage Your Subscription

How do I confirm my direct debit has been processed?

I had an unsuccessful payment and still want my delivery, can you process it for me?

How do I update my payment information?

My account has already been direct debited but I want to cancel. Can you arrange this?

How do the Soulara payment schedules work?

Do you send receipts?

How can I access my payment history?

Why is there a 50c charge to my account from Soulara?

Where do you securely store your payment information?

Payments

Why has my cutoff time changed?

Cutoff Times

Do you have breakfast options?

Can I order the same meals every week?

How frequently do you update your menu?

I picked a meal in my planner but received something else instead. Why did this happen?

How do I change the number of meals I order per week?

Do you offer customised plans?

What sizes are your meals offered in?

Meal Plans

How do I know which meal plan to order?

Why are Soulara meals healthy?

How to Meet Your Protein Needs with Soulara?

Are Soulara meal plans suitable for weight loss?

How do I heat up my meals?

Can I heat my meals up in the oven?

Are your meals vegan?

Where do your ingredients come from?

I can’t find the nutritional content, where can I see the values of each meal?

Are all your meals Halal?

Do your meals contain gluten?

Are your meals with no added gluten soy sauce safe for coeliacs?

How do you work out the 6-7 day expiration date?

How can I give feedback on my meals?

I have allergies, do your meals accommodate this?

Meals and Ingredients

What if I’m not home when my Soulara box is delivered?

How do I know if Soulara delivers to my postcode?

What’s in your delivery?

Why can you deliver to my work but not my residential address?

What time of the day will I receive my meals?

Do you deliver to P.O. boxes?

Do you offer any pick-up options?

How much will delivery cost?

How do I change my delivery address?

What do I do if my delivery arrives outside the 7am to 6pm delivery window?

Why has my delivery day changed?

How do I track my order?

Is my delivery date permanent or can it be changed?

Can I change my delivery time?

Deliveries

How do I store my Soulara meals?

How long can I store my Soulara meals for?

Storage

What is your refund policy?

Do you have a money-back guarantee?

Refunds

How do I see credits on my account?

How do I use a promo code?

If I have a family member or friend who I think might like Soulara, how do I refer them?If I have a family member or friend who I think might like Soulara, how do I refer them?